1. You create your pet’s free online profile on PetHub.com. The profile
contains information about your pet including
their name, breed, age, medications, allergies, owner’s contact info, and much
2. You link that profile to one of our QR coded tags or collars.
3. You choose your level of protection with our Basic (free) or Premium
4. If your pet goes missing, the protection kicks in!
When the tag is scanned with a Smartphone, the Good
Samaritan sees all the information you have made public on your pet’s
OR, if they don’t have a Smartphone, and you purchased a tag
with our Call Center number, they simply call us and we’ll get you connected
with the Good Samaritan so your furry family can come home quickly.
With a Premium subscription, you get an email notification
that your pet’s tag was scanned, and in the email is a GPS map of where they
were when they were scanned.
Also with a Premium subscription, you can start a PetHub
Stray Alert, which sends virtual “Lost Pet” notices to local shelters,
rescues, vets and pet professionals, plus the PetHub community!
With a Premium subscription and an optional fee, you have
the added peace of mind that if your pet is injured while missing, they’re
protected with $3,000 of Emergency Lost Pet medical insurance through
Do you have to have a smartphone to use the tag?
No! Our tag offers multiple ways for people to get in touch with the owner. If
the user does not have a QR reading device, they can call in to the 24/7 Lost
Pet call center that is offered on many of the tags, or manually enter in the
web address that links directly to the pet’s profile.
Can I add my pet’s name and phone number to the tag?
Yes! We offer some of our tags with a personalization option that allows you to
put your pet’s name and contact information.
What comes with the FREE membership level?
Our Basic level is free and comes with every tag or collar. It includes:
Storage of Your Pet’s Information – put all of your pet’s contact
information online, in one place, and then put it to use to help protect them
by linking it to one of our PetHub™ Tags.
24/7 Lost Pet Call Center
Pets – PetHub.com offers over 500 searchable articles to help you
raise and nurture your
happy, healthy pets.
For even more protection, we suggest you upgrade to our Premium level, which
includes all the benefits of the Basic level, and:
PetHub™ Alerts – if your pet strays from home and you need help
spreading the word, report them “Missing” on PetHub.com. This notifies
shelters in any specified area in the country, and allows you to print
flyers using the data you’ve already entered about your pet.
PetHub™ Tag Scan Notifications– when someone scans your pet’s tag,
you’re automatically notified. Thought Rufus was in the backyard, but get a
scan notification? Think again: Rufus is on the loose!
GPS Map – our customers’ #1 Favorite Feature is the GPS Map that is
sent with the PetHub Scan Notification. Imagine how cool it will be to not
just know that someone has scanned your pet’s tag, but also to see on a map
where they are!
Is there a monthly fee once I have paid for the tag?
If you choose the Premium subscription there is either a monthly or annual fee
depending on your payment of choice.
Are there any hidden fees?
No, we at PetHub pride ourselves on being as straightforward as possible to the
consumer. The Basic (free) package offers a suite of features while the Premium
package offers additional features.
Can I wait until my pet is missing then upgrade?
Yes. You are more than welcome to upgrade at any time for any reason. However
often times owners do not even realize their pet is missing until they get a
notification from our team that their pet has been found. The premium service
can help get your pet home faster.
How does the GPS feature work?
The GPS feature is a "passive" search using software embedded in mobile devices
of the person that scanned the tag. When the tag is scanned, the system
determines that it came from a mobile device (like a smartphone or tablet) and
sends an email to the pet owner with the GPS map of the location where the scan
If you enroll as a Premium member of PetHub, each time your pet’s tag is scanned
by a mobile device, we will take any GPS data we get from that phone and use it
to send you an email with the GPS mapping information.
Can I change my pets’ and my information whenever I want free of charge?
Yes, you may change your pets’ information as often as you like free of charge.
Does PetHub have a specific mobile app?
No we do not have our own app for any brand of phone. You may use any QR Code
reader or NFC device you choose. This is helpful so if a rescuer finds your pet
they can just use what they have and not need to download anything else.
What if someone doesn’t know what a QR Code is?
That is the great thing about our tags; the rescuer can scan the QR Code, type
in the URL in any browser or call the 24/7 Call Center to speak to a live person
who can give them any information and link a phone call to you directly.
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